Salesforce Service Cloud
If you’re still handling your customer service with spreadsheets and emails, or outdated software applications, it’s time to start taking care of your customers by upgrading to Service Cloud.
Service Cloud is your all-in-one customer service management solution that will boost customer satisfaction by providing smarter and faster support. Service cloud enables you to provide highly personalized service across any channel – web, email, social or on the phone, all on one screen – giving your service reps what they need to effortlessly solve cases.
With TriFin Labs, Service Cloud Will:
Boost Customer Satisfaction
We will help you turn frustrated users into happy customers by creating an experience that is truly exceptional in the unfortunate case that customer service is needed.
Our team will create either a community, or knowledge center, designed to help customers find the asnwers they need on their own. These answers will be automatically created from customer service inquiries of the past, saving you time and money.
Improve agents’ efficiency
With all of the resources your customer service agents need right at their fingertips, and cases being assigned based on specified criteria, you can be sure that cases are being closed as efficiently as possible.
Deliver Support Everywhere
By integrating your web, mobile, social and phone experiences into the service console your customers will be able to use their preferred medium to resolve their problems.